Hotel Bellavista Sevilla Quality and Environmental Policy
The Hotel Bellavista Sevilla has a Quality, Environment and Sustainability system aimed at its stakeholders and customer service. The scope of the management systems is the accommodation, catering and special events service.
Our organization is firmly committed to the 2030 Agenda, the 17 Sustainable Development Goals (SDG) and its 169 targets, thus contributing to sustainable development and maximizing the positive impacts that our organization generates on society, the economy and the natural environment . Our main objective is to meet the needs of our stakeholders efficiently, without compromising the needs of future generations and the rest of the environment surrounding the organization.
To achieve this commitment , we have defined and approved a policy that includes statements on the 3 Management Systems:
· Offering an optimal level of quality at a price that is always proportional to our category as a differentiated strategy in the sector, since it is the best way to ensure our track record of success and our position in the market.
· Maintain extreme attention to detail , service and personal contact with the customer, providing them with the highest level of satisfaction and well-being when staying at the Hotel Bellavista Sevilla.
· Comply with the requirements and continuous improvement , analysing and striving to have the best practices, improving the effectiveness of the management system and environmental behaviour and taking into account that everything can be improved. In this way, with the investment in human capital (encouraging continuous training) and in assets (providing budgetary allocations for the renovation and modernisation of facilities and systems), the continuous improvement of the company is guaranteed.
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Offer solutions and/or alternatives to our clients so that they are fully satisfied, thus meeting expectations. We want our clients to be the ones who judge the quality of our establishment.
· Comply with legislation and regulations (quality, environment and sustainability) applicable to its activities and services, at the European, national, regional and local levels, as well as other requirements to which the organisation voluntarily submits.
· We are committed to protecting the environment, including the prevention of pollution of the atmosphere, water, and soil, as well as other natural resources that may be affected by our operations. We will monitor this to reduce the impacts we have on the environment, not only in our establishment but in any space where our staff carries out an activity.
· To provide accommodation and maximum comfort for all those clients who have any type of physical or mental sensory disability. All our clients will be treated equally. Our goal is your maximum comfort and quality, with our support and dedication.
· We will strive to ensure that our company's activities not only do not have a negative impact on the environment, but that, to the extent possible, our organization collaborates with associations and NGOs to make our environment a more pleasant place to live for everyone.
· Our organization has taken sustainability as a fundamental basis for our actions, thus aligning our strategy with compliance with the SDGs and the 2030 Agenda approved by the United Nations in 2015.
· We behave ethically and responsibly to ensure the efficiency of our activities without compromising the environment around us and guarantee a decent and fair work environment.
· We maintain transparent communication with our stakeholders, ensuring that their expectations and needs are met at all times.
· We continuously monitor our performance in compliance with SDGs, applying corrective actions if necessary to continue improving year after year.
· Based on these management approaches, the Hotel Bellavista Sevilla establishes a programme of objectives that includes those relating to the environment, quality and sustainability.
This policy is integrated into the Quality, Environment and Sustainability Manual, with its own edition: ED 06 Approval Date: 09/26/2024.
Energy and Water
• Sensors in common area lighting.
• Installation of photovoltaic panels for the generation of energy from renewable sources.
• Partial water discharge in the toilets.
• Flow reducers with atomizers on the taps.
• Towel cleaning signs in rooms.
• Installation of photovoltaic panels.
• Installation of charging points for electric vehicles.
Shopping:
• Consumption of natural, fresh and seasonal products is encouraged.
• In bulk, we avoid purchasing by portions and excessive packaging.
• Use of cleaning products with ECOLABEL or ECOFRIENDLY certification.
Equipment:
Waste:
• Separation of cooking oil, in order to convert it into a by-product instead of a waste.
• Agreement with Madre Coraje for the collection of used cooking oil.
1-WASTE:
In a water emergency situation like the one we are currently experiencing, we are particularly sensitive to the consumption of this natural resource. Our goal for this year is to reduce the ratio, with the invaluable help of our customers, to 168.4673 l/lte .
This represents a global consumption of 2,101m3 compared to 1,798m3 in 2023. Regarding the ratio, we have gone from 174.25 l/clte in 2023 to 167.24 l/clte this year, below the target.
As part of the 2030 SDGs, caring for natural resources is essential. For this reason, we try to ensure that our activity has the least possible impact on the environment around us and we strive to improve our processes so that we can reduce energy dependence.
This year, our goal regarding electricity consumption is to reduce the kw/customer ratio to 6.7063.
Also below our target.
We use gas for 3 processes: Cooking, Laundry and partly for DHW that cannot be heated with our solar panels.
Our goal for this year is that our kW/hp ratio does not exceed 6.5319 kW/hp.
Although we have improved compared to 2022, we need to continue improving in order to achieve our goal.