Hotel Bellavista Sevilla Quality and Environmental Policy
The Bellavista Sevilla Hotel has a Quality and Environment system aimed at its stakeholders and customer service, with the scope of Accommodation, Catering and Special Events. Said system has the following Quality and Environment Policy:
Offering an optimal level of quality always with a price proportional to our category as a differentiated strategy in the sector since it is the best way to ensure our success story and our position in the market.
Maintain extreme care in details, service and personal contact with the client, transferring the highest degree of satisfaction and well-being to the client when staying at the Hotel Bellavista Sevilla.
Comply with the requirements and continuous improvement, analyzing and striving to have the best practices, improving the effectiveness of the management system and environmental behavior and taking into account that everything can be improved. In this way, with the investment in human capital (encouraging continuous training) and in assets (providing budget items for the renovation and modernization of the facilities and systems), the continuous improvement of the company is guaranteed.
Offer solutions to our clients and / or alternatives so that they are fully satisfied, thus meeting expectations. We want our clients to be the ones who judge the quality of our establishment
Comply with the legislation and regulations (of quality and environment) applicable to its activities and services, at the European, national, regional and local levels, as well as other requirements to which the organization voluntarily submits.
Commit ourselves to the protection of the environment, including the prevention of pollution of the atmosphere, water, and soils, as well as other natural resources that may be affected by the operations we carry out. Its monitoring will be such that it reduces the impacts it has on the environment, not only in your establishment but in any space where your staff develops an activity.
Provide accommodation and maximum comfort for all those clients with any type of physical or mental sensory disability. All of our clients will be treated equally. Our goal is your maximum comfort and quality, with our support and dedication.
We will strive so that the activity of our company not only does not negatively impact the environment, but as far as possible, our organization collaborates with associations and NGOs to make our environment a more pleasant place of life for everyone.
Based on these management approaches, the Hotel Bellavista Sevilla establishes a program of objectives that includes those related to the environment and quality.
This policy is integrated into the hotel's Quality and Environment Manual (Ed: 06 Approval Date 02/25/2019).
In order to reduce our impacts on the environment, the Hotel Bellavista Sevilla has implemented the following measures in its management:
Energy and Water
Purchases:
Equipment:
Waste:
1-WASTE:
The relationship with universal access to water and sanitation. It is one of the central pillars that supports the United Nations 2030 Agenda since no other objective can be fully exercised if there is no prior guarantee of the right to water. We are not only talking about physical and quality access, but also in terms of accessibility as a fundamental human right
Since water, as a driver of change, allows the socio-economic development of the territory and the communities since it is essential for all activities that generate wealth: agriculture, livestock, industry, etc.
• LED and low consumption luminaires.
• Sensors in luminaires in common areas.
• Partial water discharge in the toilets.
• Flow reducers with atomizers in the taps.
• Cleaning signs for towels in the rooms.
• Sensors in luminaires in common areas.
• Partial water discharge in the toilets.
• Flow reducers with atomizers in the taps.
• Cleaning signs for towels in the rooms.
Purchases:
• Local suppliers.
• The consumption of natural, fresh and seasonal products is promoted.
• In bulk, we avoid portion purchases and excessive packaging.
• The consumption of natural, fresh and seasonal products is promoted.
• In bulk, we avoid portion purchases and excessive packaging.
• Use of cleaning products with ECOLABEL or ECOFRIENDLY certificate.
Equipment:
• Use of solar panels that help to heat the water.
• Substitution of the boiler for one of greater efficiency and less environmental impact.
• Installation of gel and shampoo dispensers in the bathrooms of the rooms, avoiding the generation of individual containers.
• Segregation and control of solid and organic waste.
• Separation of cooking oil, in order to make it a by-product instead of a waste.
• Separation of cooking oil, in order to make it a by-product instead of a waste.
• Delivery of Hazardous Waste for cleaning and / or maintenance to an Authorized Waste Manager.
• Segregation of electrical waste, including batteries, cell phones and batteries.
• Reduction of paper waste.
• Lingerie Taras: The damaged lingerie is donated to Animal Associations.
We are also pleased to highlight the following environmental strengths:
1-WASTE:
Adequate implementation of an exhaustive selective collection system for the waste generated in the hotel.
The collection of linen waste and tare is properly managed by donating them to an Animal Shelter in the City.
The collection of caps was improved with the incorporation of the Seur foundation project.
2-CONSUMPTION OF PRODUCTS AND SUBSTANCES:
Rationalization of consumption through the dissemination of good practices and instructions in the hotel's operating departments (elimination of lists, double-sided printing, etc.).
Many forms have been progressively eliminated. Total elimination of posters at reception and replacement by digital screen. Consolidation of an external printing company with ISO 14001: 2015 certification that supplies us with products with recycled paper or from sustainable forests (more ecological forms). This leads us to join forces in the fight in favor of the MA, becoming a leading provider.
The conversion of the hotel into a smoke-free space, an action that improves our image, is more ecological and also means a reduction in products such as air fresheners, cleaning products and paints. At present, of the total area of the hotel, 100% of the interior spaces are smoke-free spaces. The only area where smoking is allowed is the garden area of the pool.
3-COMMUNICATION:
The communication tools of the Quality System are used to carry out internal communication.
All tourist groups (which consume the most resources) are informed in their languages and thus we have good environmental practices in Spanish, English and French
It is committed to digitizing information so that it can be updated more quickly and with less risk of contagion in the face of the new situation.
The possibility of requesting a copy of our Quality and Environment Policy in e-mails is reported in the signature footer.
4-ENERGY CONSUMPTION:
As a result of employee training, greater awareness has been achieved regarding optimizing energy consumption. One of the aspects that has improved the most since the beginning has been electricity consumption, breaking the record in the last year.
During 2009, the lighting in the rooms was changed, replacing traditional light bulbs with low-consumption lights. Currently, all the hotel rooms have low-consumption lights and 100% of the bathrooms have LEDs, which represents a 75% reduction in electricity consumption per room. In addition, the high intensity lighting (stairs, reception, corridors ...) has been replaced by LEDs.
Also noteworthy is the optimization of lighting through the installation of presence detectors and timers in the personnel changing rooms and in those noble areas with less use. The installation of the lighting clock on the facade in 2009 improved the optimization of energy consumption.
Installation in 2014 of smart gas and electricity meters, being the electricity sector sectorized for air conditioning.
Placing sensors in elevators so that unnecessary consumption is reduced
5-TRAINING AND AWARENESS:
As a result of the implementation of the Environmental System, the training needs in this area were detected. For them it was decided to implement training on an annual basis for employees
The basic standards of Quality, Environment and Safety are delivered to all personnel who perform tasks within the hotel.
The activities related to the environment in which the hotel will participate are announced:
March 22, 2021 : World Water Day. The aim is to highlight the importance of water within the objectives of the United Nations 2030 Agenda, since it has direct action in:
The relationship with universal access to water and sanitation. It is one of the central pillars that supports the United Nations 2030 Agenda since no other objective can be fully exercised if there is no prior guarantee of the right to water. We are not only talking about physical and quality access, but also in terms of accessibility as a fundamental human right Since water, as a driver of change, allows the socio-economic development of the territory and the communities since it is essential for all activities that generate wealth: agriculture, livestock, industry, etc.
If we all collaborate, we will be able to achieve synergies to achieve objectives, both in the public-private sector, and at the domestic level, in order to achieve a more efficient, economical and sustainable water management model in the territory.
World Environment Day (05/06). This year the motto is “Seven billion dreams. A single planet. Consume in moderation” and refers to the efficient use of resources and sustainable production and consumption in the context of the regenerative capacity of the planet. Food production is one of the most obvious examples of unsustainable forms of consumption, with 1.3 billion tons of food going to waste each year and one billion people undernourished.
6- EMERGENCY SITUATIONS :
The hotel has a SELF-PROTECTION PLAN carried out in accordance with RD 393-2007, with planimetry. The Emergency Plan is communicated to newly hired personnel and contemplates possible environmental emergencies. The update has been made in 2019, complying with the legal requirements.
Every year an evacuation drill is held with the participation of all employees as well as customers who wish to participate. The last evacuation drill as well as an action drill for environmental emergencies.
To prevent the environmental impact of accidental spills of dangerous substances or products, the following measures are in place:
Installation of retention trays on shelves containing maintenance and cleaning products.
Acquisition of absorbent material to cover drain grates and / or absorb spills, preventing them from reaching the sanitation network. In the simulation carried out, the loss of time when looking for absorbent material is evident, so it is recommended to have enough material in the laundry to cover the drains.
Thanks