Hotel Bellavista Sevilla Quality and Environmental Policy
The Hotel Bellavista Sevilla has a Quality and Environment system oriented towards its stakeholders and customer service, with the scope of Accommodation, Catering and Special Events. This system has the following Quality and Environment Policy:
Offer an optimal level of quality always with a price proportional to our category as a differentiated strategy in the sector since it is the best way to ensure our track record of success and our position in the market.
Maintain extreme care in details , service and personal contact with the client, giving them the highest degree of satisfaction and well-being when staying at the Bellavista Sevilla Hotel.
Comply with requirements and continuous improvement , analyzing and striving to have the best practices, improving the effectiveness of the management system and environmental behavior and taking into account that everything can be improved. In this way, with the investment in human capital (encouraging continuous training) and in assets (providing budget items for the renovation and modernization of facilities and systems), the continuous improvement of the company is guaranteed.
Offer our clients solutions and/or alternatives so that they are fully satisfied, thus meeting expectations. We want our customers to be the ones who judge the quality of our establishment.
Comply with the legislation and regulations (quality and environment) applicable to its activities and services, at the European, national, regional and local levels, as well as other requirements to which the organization voluntarily submits.
Commit to the protection of the environment, including the prevention of pollution of the atmosphere, waters, and soils as well as other natural resources that may be affected by the operations carried out. Its monitoring will be such that it allows reducing the impacts it has on the environment, not only in its establishment but in any space in which its personnel carry out an activity.
Facilitate the accommodation and maximum comfort of all those clients who present any type of physical or mental sensory disability. All our clients will be treated equally. Our goal is your maximum comfort and quality, with our support and dedication.
We will strive to ensure that our company's activity not only does not negatively impact the Environment, but also that, as far as possible, our organization collaborates with associations and NGOs to make our environment a more pleasant place to live for everyone.
Based on these management approaches, the Hotel Bellavista Sevilla establishes a program of objectives that includes those related to the environment and quality.
This policy is integrated into the Quality and Environment Manual, with its own edition: Ed 05 Approval date 09/26/2017.
With the aim of reducing our impacts on the environment, the Hotel Bellavista Sevilla has implemented the following measures in its management:
Energy and Water
• LED and low consumption luminaires.
• Sensors in lighting in common areas.
• Installation of photovoltaic panels for the generation of energy from renewable sources.
• Partial discharge of water in the toilets.
• Flow reducers with atomizers on the taps.
• Towel cleaning signs in the rooms.
• Installation of photovoltaic panels.
• Installation of charging points for electric vehicles.
• Sensors in lighting in common areas.
• Installation of photovoltaic panels for the generation of energy from renewable sources.
• Partial discharge of water in the toilets.
• Flow reducers with atomizers on the taps.
• Towel cleaning signs in the rooms.
• Installation of photovoltaic panels.
• Installation of charging points for electric vehicles.
Shopping:
• Local suppliers.
• The consumption of natural, fresh and seasonal products is promoted.
• In bulk, we avoid portion purchases and excessive packaging.
• Use of cleaning products with ECOLABEL or ECOFRIENDLY certification.
• The consumption of natural, fresh and seasonal products is promoted.
• In bulk, we avoid portion purchases and excessive packaging.
• Use of cleaning products with ECOLABEL or ECOFRIENDLY certification.
Equipment:
• Use of solar panels that contribute to heating the water.
• Replacement of the boiler with one with higher efficiency and lower environmental impact.
• Installation of gel and shampoo dispensers in the bathrooms of the rooms, avoiding the generation of individual containers.
Waste:
• Segregation and control of solid and organic waste.
• Separation of cooking oil, in order to convert it into a by-product instead of waste.
• Separation of cooking oil, in order to convert it into a by-product instead of waste.
• Delivery of Hazardous Cleaning and/or Maintenance Waste to an Authorized Waste Manager.
• Segregation of electrical waste, including batteries, mobile phones and batteries.
• Reduction of paper waste, betting on the digitalization of processes.
• Lingerie Damages: Damaged lingerie is donated to Animal Associations.
• Agreement with Madre Coraje for the collection of used cooking oil.
• Agreement with Madre Coraje for the collection of used cooking oil.
We are also pleased to highlight the following environmental strengths:
1-WASTE:
Adequate implementation of an exhaustive system of selective collection of waste generated in the hotel.
The collection of linen and tare waste is properly managed by donating it to an animal shelter in the City.
The collection of caps was improved with the incorporation of the Seur foundation into the project.
2-CONSUMPTION OF PRODUCTS AND SUBSTANCES:
Rationalization of consumption through the dissemination of good practices and instructions in the hotel's operational departments (elimination of lists, double-sided printing, etc.).
Many forms have been progressively eliminated. Total elimination of signage at reception and replacement with digital screen. Consolidation of an external printing company with ISO 14001:2015 certification that supplies us with products with recycled paper or paper from sustainable forests (more ecological prints). This leads us to join forces in the fight in favor of the MA, becoming the leading supplier.
The conversion of the hotel into a smoke-free space, an action that improves our image, is more ecological and also involves a reduction in products such as air fresheners, cleaning products and paints. Currently, of the total surface area of the hotel, 100% of the interior spaces are smoke-free spaces. The only area where smoking is allowed is the garden area of the pool.
3-COMMUNICATION:
The communication tools of the Quality System are used to carry out internal communication.
All tourist groups (which consume the most resources) are informed in their languages and thus we have good environmental practices in Spanish, English and French.
We are committed to the digitalization of information so that it can be updated more quickly and with less risk of contagion in the face of the new situation.
The possibility of requesting a copy of our Quality and Environment Policy in e-mails is informed in the signature.
4-ENERGY CONSUMPTION:
These are the energy consumption for this quarter:
a) WATER:
In a water emergency situation like the one we are currently experiencing, we are especially sensitive to the consumption of this natural resource. Our goal for this year is to lower the ratio, with the invaluable help of our clients, to 168.4673 l/clte .
In a water emergency situation like the one we are currently experiencing, we are especially sensitive to the consumption of this natural resource. Our goal for this year is to lower the ratio, with the invaluable help of our clients, to 168.4673 l/clte .
This represents a global consumption of 2,101m 3 compared to 1,798m 3 in 2023. Regarding the ratio, we have gone from 174.25 l/clte in 2023 to 167.24 l/clte this year, below the objective.
b) ELECTRICITY:
As part of the SDGs 2030, care for natural resources is essential. Therefore, we try to ensure that our activity has the least impact on the environment that surrounds us and we strive to improve our processes so that we can reduce energy dependence.
This year, our goal regarding electricity consumption is to reduce the kw/customer ratio to 6.7063.
As part of the SDGs 2030, care for natural resources is essential. Therefore, we try to ensure that our activity has the least impact on the environment that surrounds us and we strive to improve our processes so that we can reduce energy dependence.
This year, our goal regarding electricity consumption is to reduce the kw/customer ratio to 6.7063.
This represents a quarterly consumption of 63,231 kw compared to 67,553 in 2023 and a ratio per customer of 5.40926 kw/clte compared to 6.44897 kw/clte in 2023.
Also below our goal.
Also below our goal.
c) GAS:
We use gas for 3 processes: Kitchen, Laundry and partly for DHW which cannot be heated with our solar panels.
Our goal for this year is that our kw/clte ratio does not exceed 6.5319 kw/clte.
We use gas for 3 processes: Kitchen, Laundry and partly for DHW which cannot be heated with our solar panels.
Our goal for this year is that our kw/clte ratio does not exceed 6.5319 kw/clte.
This represents a global consumption of 83,701 kw compared to 74,506 kw in 2023 and a ratio of 6.7555 kw/clte compared to 7.2321 kw/clte in 2023.
Although we have improved compared to 2022, we have to continue improving to reach our goal.