Hotel Bellavista Sevilla Quality and Environmental Policy
The Hotel Bellavista Sevilla has a Quality, Environment, and Sustainability system focused on its stakeholders and customer service. The scope of the management systems covers accommodation, catering, and special events.
Our organization is firmly committed to the 2030 Agenda, the 17 Sustainable Development Goals (SDGs), and their 169 targets, thus contributing to sustainable development and maximizing the positive impact our organization generates on society, the economy, and the natural environment . Our primary objective is to efficiently meet the needs of our stakeholders, without compromising the needs of future generations and the wider community surrounding the organization.
To achieve this commitment , we have defined and approved a policy that includes statements on the 3 management systems:
· Offering an optimal level of quality, always at a price commensurate with our category, is a differentiated strategy in the sector, as it is the best way to ensure our track record of success and our market position.
· Maintain extreme attention to detail , service, and personal contact with guests, ensuring the highest level of satisfaction and well-being when staying at the Hotel Bellavista Sevilla.
· Comply with requirements and pursue continuous improvement by analyzing and striving to adopt best practices, improving the effectiveness of the management system and environmental performance, and taking into account that everything can be improved. In this way, by investing in human capital (incentivizing ongoing training) and assets (providing budget allocations for the renovation and modernization of facilities and systems), the company's continuous improvement is guaranteed.
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Offer our customers solutions and/or alternatives to ensure their complete satisfaction and meet their expectations. We want our customers to be the ones who judge the quality of our establishment.
· Comply with legislation and regulations (quality, environment and sustainability) applicable to its activities and services, at the European, national, regional and local levels, as well as other requirements to which the organization voluntarily submits.
· We are committed to environmental protection , including preventing pollution of the air, water, soil, and other natural resources that may be affected by our operations. We will monitor these processes to reduce their environmental impact, not only at our establishment but also in any space where our employees carry out their activities.
· To provide accommodation and maximum comfort for all guests with any type of physical, sensory, or mental disability. All our guests will be treated equally. Our goal is your maximum comfort and quality, with our support and dedication.
· We will strive to ensure that our company's activities not only do not negatively impact the environment, but also, to the extent possible, our organization collaborates with associations and NGOs to make our environment a more pleasant place to live for everyone.
· Our organization has embraced sustainability as a fundamental foundation for our actions, aligning our strategy with the SDGs and the 2030 Agenda approved by the United Nations in 2015.
· We practice ethical and responsible behavior to ensure the efficiency of our activities without compromising our environment and to guarantee a dignified and fair work environment.
· We maintain transparent communication with our stakeholders, ensuring that their expectations and needs are met at all times.
· We continuously monitor our performance in terms of SDG compliance, applying corrective actions if necessary to continue improving year after year.
· Based on these management approaches, the Hotel Bellavista Sevilla establishes a program of objectives that includes those related to the environment, quality, and sustainability.
This policy is integrated into the Quality, Environment and Sustainability Manual, with its own edition: ED 06 Approval Date: 09/26/2024.
Energy and Water
• Sensors in common area lighting.
• Installation of photovoltaic panels for the generation of energy from renewable sources.
• Partial discharge of water in the toilets.
• Flow reducers with atomizers in the faucets.
• Towel cleaning signs in rooms.
• Installation of photovoltaic panels.
• Installation of charging points for electric vehicles.
Shopping:
• The consumption of natural, fresh, and seasonal products is encouraged.
• In bulk, we avoid portion purchases and excessive packaging.
• Use cleaning products with ECOLABEL or ECOFRIENDLY certification.
Equipment:
Waste:
• Separation of cooking oil, in order to convert it into a byproduct instead of a waste.
• Agreement with Madre Coraje for the collection of used cooking oil.
1-WASTE:
Given that we live in a community severely affected by drought, we are particularly sensitive to the consumption of this natural resource. Our goal for this year is to reduce the ratio by 3%, with the invaluable help of our customers. The starting ratio is 176.577 l/l. The target is 171.2796 l/l. This quarter's results are as follows:
As part of the 2030 SDGs, caring for natural resources is essential. Therefore, we strive to minimize our impact on the environment and strive to improve our processes so we can reduce energy dependence.
This year, our goal with regard to electricity consumption is to reduce the kW/customer ratio to 7.330096 kW/customer.
We use gas for three purposes: cooking, laundry, and partly for domestic hot water, which cannot be heated with our solar panels.
Our goal for this year is to keep our kW/clte ratio to a minimum of 6.1041 kW/clte.
